• The Bank will not reach out to you and ask for your private information, account/card number, or electronic bank credentials.
• If you contact us by phone, or LiveHelp chat, we will verify you with your social security number,  date of birth, and “out-of-wallet” questions.
• Do not open or respond to online solicitations for personal information.
• Be wary of any unsolicited or unexpected emails from all sources. If you receive an email urging you to update personal or financial information, do not click on the link. Instead, enter the company’s web address in your browser.
• Be very cautious about emails requesting information immediately to prevent account closure. Any communications requesting immediate response should be treated as suspect.
• Exercise extreme caution when shopping online. Only enter credit card information and personal data when it involves a transaction you initiate.

A free copy of your credit report is available at www.annualcreditreport.com or by calling 1-877-322-8228.
Federal Trade Commission checklist if your information has been lost or exposed

Security Credit Freeze– placing a security freeze on your credit report(s) prevents anyone from accessing your personal information. How to place a credit freeze 

Contact Information for Credit Report Agencies:

Experian
P. O. Box 9554
Allen, TX 75013
888-397-3742

Equifax
P.O. Box 105788
Atlanta, GA 30348
866-349-5191

TransUnion
P.O. Box 2000
Chester, PA 19016-2000
800-916-8800

Financial Documents and the Mail

• Shred financial or personal documents before discarding. Most fraud and identity theft incidences happen because of mail and garbage theft.
• Utilize Online Banking regularly to monitor your account activity and quickly detect any fraudulent transactions.
• Always put outgoing mail in a U.S. Postal Service mailbox, which is more secure than your home mailbox.
• Collect your mail promptly each day.

• More online safety tips can be found in the article: How to Guard Against Internet Thieves and Electronic Scams. Another good source is The Indiana Attorney General.
• If you feel your personal or financial information has been compromised, contact us immediately by calling or stopping into any location.
• If it is after our normal business hours feel free to contact us by utilizing our LiveHelp service. That button can be found at the top of each web page. Our LiveHelp service is available 364 days a year. From 9 a.m. – 9 p.m. Monday through Saturday and 3 p.m. – 9 p.m. on Sunday. That includes any holiday except for Christmas Day.

FDIC Financial Education and Literacy tools for all ages

Federal Trade Commission checklist if your information has been lost or exposed

Have more questions or, need more help, please feel free to contact us.

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